A ticketing system is the most common channel of communication that web hosting companies offer to their clients. It is usually part of the billing account and is the fastest way to handle an issue that requires a certain amount of time to examine or that has to be escalated to a server administrator. Thus, all responses supplied by either party will be kept in one and the same location in the event that somebody else needs to work on the problem at hand and the info in the ticket will be available to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the hosting Control Panel, which means that you’ll have to sign in and out of at least two accounts to carry out some operation or to get in touch with the company’s client care team. If you want to manage several domain names and each one is hosted in a separate account, you will need to use even more accounts simultaneously. It might also take a considerable span of time for the provider to process your ticket request.

Integrated Ticketing System in Hosting

In contrast to what you may find with plenty of other web hosting companies, the trouble ticket system that we are using with our Linux hosting packages is an integral part of the Hepsia hosting Control Panel, which is included with all accounts. You won’t have to remember different login credentials, as you will be able to manage your tickets and the hosting account itself in one single location. So, in case you have an inquiry or come across a challenge, you can contact our help desk team on the spur of the moment. Our ticketing system features an intelligent search mechanism. This goes to say that even in case you have opened an immense number of tickets through the years, you’ll be able to find the one that you want in no time. Moreover, you can see knowledge base guides to resolving commonly met difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it is more convenient to manage everything from one place, which is the reason why we have integrated a ticketing system into the custom Hepsia Control Panel, which comes with each semi-dedicated server plan. This will allow you to handle the communication with our client care team together with your data, which goes to say that you won’t need to memorize one more login name for a separate admin dashboard. You will be able to submit a new ticket or to track the status of an old one with no more than a few mouse clicks while you’re browsing the files within your account. Additionally, you can search through older tickets using a smart search box or take a look at relevant help articles, which provide solutions to common obstacles. The integrated ticketing system is strictly monitored 24-7-365 with the maximum response time being only sixty minutes, so there’ll always be somebody to help you.