Integrated Ticketing System in Hosting
In contrast to what you may find with plenty of other web hosting companies, the trouble ticket system that we are using with our Linux hosting packages is an integral part of the Hepsia hosting Control Panel, which is included with all accounts. You won’t have to remember different login credentials, as you will be able to manage your tickets and the hosting account itself in one single location. So, in case you have an inquiry or come across a challenge, you can contact our help desk team on the spur of the moment. Our ticketing system features an intelligent search mechanism. This goes to say that even in case you have opened an immense number of tickets through the years, you’ll be able to find the one that you want in no time. Moreover, you can see knowledge base guides to resolving commonly met difficulties.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it is more convenient to manage everything from one place, which is the reason why we have integrated a ticketing system into the custom Hepsia Control Panel, which comes with each semi-dedicated server plan. This will allow you to handle the communication with our client care team together with your data, which goes to say that you won’t need to memorize one more login name for a separate admin dashboard. You will be able to submit a new ticket or to track the status of an old one with no more than a few mouse clicks while you’re browsing the files within your account. Additionally, you can search through older tickets using a smart search box or take a look at relevant help articles, which provide solutions to common obstacles. The integrated ticketing system is strictly monitored 24-7-365 with the maximum response time being only sixty minutes, so there’ll always be somebody to help you.