One-Hour Response Guarantee in Hosting
Our Linux hosting packages come with a 1-hour reply guarantee, which goes to say that regardless of what enquiry or predicament you may have, we’ll always be there to lend you a hand. The fact is, it rarely takes more than 30 minutes to get an issue solved or a query answered, and this is valid for both technical and pre-sales matters. Our client service staff representatives are available 24x7, even on public holidays and weekends, so you’ll obtain quick help at any time. We realize just how valuable time can be, so by the time we respond to your e-mail or ticket, we will have probed into the issue and, in case we haven’t come up with a solution, we’ll provide you with more information on what you have to do on your end – if the situation necessitates it. With our support services, you can be certain that there will be someone to assist you straight away, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a client support ticket through your web hosting Control Panel or send an email concerning your semi-dedicated server, you’ll get an answer within only one hour. You can touch base with us whenever you need in regards to billing, technical or general issues and given that we’re on duty around the clock, you’ll always obtain help in a well-timed fashion. Based on the specific question or issue, we will provide you with more info, resolve the complication if it has been caused by something that’s within our reach or advise you on what to do on your end if you need to modify some setting for an app that we can’t access. You can just forget about waiting for a whole day for each and every response. In reality, in most cases we answer tickets and emails within twenty to twenty five minutes max.