In case you have ever had a hosting account before or you've dealt with any other kind of online service, you're probably well aware from your personal experience that for a lot of things it's better to consult with a live person over the phone rather than exchange tickets or emails. In order to know more about a particular service before you decide to buy it or when something small-scale needs to be done, for instance, it is far easier and a lot faster to get it done real-time. When you are able to speak with representatives by phone, it's also very likely that you are dealing with a real hosting provider, not a reseller. The level of support that you can get over the phone varies between different providers - from very general matters to experienced technical support. Usually most of the providers offer pre-sales assistance and 1st level phone support, while more complicated tech issues are managed through electronic mail and tickets.

Phone Support in Hosting

We know that being able to consult with a live agent is very important, so we have three support lines worldwide (UK, USA and Australia) and you can reach us over the phone for 14 hours every day. If you consider purchasing one of our Linux hosting packages, for instance, you can call us and learn more about our services before you order in order to be sure that we do match all the system requirements for your web sites. Following your purchase, you'll be able to call us about all of the sales or billing issues you may experience, or receive any type of general or basic technical information you need. We've aimed to find the optimal balance between telephone and ticket support, so for entirely technical matters you'll have to use the ticketing system, that will help you track the communication along with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be sure that there will always be someone to help you if you have any queries about the semi-dedicated server plans that we supply. Whether you need to know more about the packages, you have some billing issue or some general issue, you can call us. Though some more complicated matters could need a support ticket in order to give time to our tech support crew to investigate, we'll help you with lots of tech questions on the phone as well, saving you time and efforts. As we have data centers on three different continents - in the U.S.A., the United Kingdom and Australia, we have local telephone lines in these countries as well. In case you are in a different country, we also have an international number where you'll be able to contact us.