24/7 Customer Support in Hosting
We acknowledge the importance of getting assistance promptly, that's why our hosting services come with 24/7 support as well as several means of contact. In case you don't have an account yet, you can call us or come on our live chat and talk to a live agent, so as to learn more about our services or check if our servers meet the system requirements for your websites. In this way, you won't end up buying a service which you cannot use. In case you already have your account with us, you can also open a support ticket from your Hepsia hosting Control Panel in case the issue is entirely technical or it needs additional analysis. In contrast to the vast majority of suppliers that you can find today, we reply to all the tickets within the hour, so you will not need to wait for an entire day. Our support services are accessible day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
You can try out our support services even before you get a semi-dedicated server account from our company since we have telephone and live chat support for billing, pre-sales and common questions. Our agents will assist you to find the ideal plan or give you details about our servers, so as to verify if the system requirements for your sites are met. When you're an active customer, you also have the option to get in touch with us through electronic mail or through our ticketing system, that can be accessed via the Hepsia website hosting Control Panel. We warrant that any time you employ these 2 ways of communication, you'll get a response within no more than an hour and that’s 24/7, which includes weekends and official holidays. In case you have used the web hosting services of other companies, even big ones, you're able to compare the reply time considering that it ordinarily takes an entire day for them to take care of a support ticket.
24/7 Customer Support in VPS Web Hosting
Every single virtual private server package that we offer features 24/7 customer and technical support, which means that in case you experience any trouble with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you're able to get in touch with us at any moment, even weekends and holidays. For your convenience, we provide different ways of communication - phone support with several local numbers around the globe, live chat, emails plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical issues as it will be much easier to monitor what is going on. The maximum guaranteed response time for all the email messages and tickets is sixty minutes, but it hardly ever takes that long to get assistance. In case you add the Managed Services upgrade that we offer, our administrators can also assist you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers Hosting
All dedicated server packages that we provide come with 24/7 support through different means of communication and with a one-hour max reply time warranty. In case you want to find out more about the plans or you have any kind of billing or general questions, you're able to phone one of the local numbers we have globally or you can use our live chat support and speak with a live representative. For strictly tech matters that require assistance from a technical support person or an administrator, you can open a ticket from your billing Control Panel or you could send an email message, since all of these channels are more appropriate to monitor a specific problem. The reply time for them rarely surpasses 30 mins, which means that you can forget all about waiting for an entire day so as to receive help. Our support service is available for all server-related issues, as well as the pre-installed software. In the event that you'd like to receive support for third-party applications, you may consider obtaining the Managed Services upgrade that we offer for all the packages.