Client Support Channels
A Sixty–Minute Response Time Guarantee
We provide a 1–hour response warranty for every support ticket or email that you submit to the client service staff. We’ll quickly respond to all common queries and forward the case to our admins if any additional assistance is required. If you order the Optional Managed Services package, we will perform any of the included services at a time that has been agreed upon earlier.
An Outstanding Technical Support Service
- We will be at your disposal 24–7 to answer any queries that you may have about our Online Control Panel or any of the apps that we have pre–installed for you on the server. If you also require assistance with server management procedures, you can take a look at our Optional Managed Services package, which includes backup space, weekly Operating System updates, server monitoring and restarting procedures, as well as software installation and problem troubleshooting procedures.
An Intuitive Help Area
Every Linux dedicated servers hosting package is equipped with our free Online Control Panel, which boasts a detailed knowledgebase plus a selection of instructional video tutorials. Whenever you need assistance working with the Online Control Panel, just hit the Help or Videos buttons in the upper right corner.