Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • In the Online Control Panel you can find an exhaustive Help section featuring numerous how–to articles and commonly asked questions. They are contributed by our support team of well–trained technicians. Simply type in your question and our intelligent system will show you the best possible answer.

  • Top quality support service

  • Video Tutorials

  • For users who want to find out how to resolve a regularly encountered problem by watching an instructional video, we’ve added a collection of video tutorials to our Online Control Panel. All the instructional videos are short and easy to grasp. They offer you step–by–step demonstrations of various web site administration techniques.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Time Guarantee

  • We back up all our semi–dedicated servers with a round–the–clock support service and a 60–minute support ticket response guarantee. Our experienced tech support engineers will be available 7 days a week to respond to your inquiries and to troubleshoot any issue that you might possibly come across. Simply submit a support ticket from the Help Center section and we’ll respond to you instantly.